Effective Date: 2025/05/12
At Mosen Toys Co., Ltd, we strive to provide the best possible products and customer service. If you are not fully satisfied with your purchase, we offer the following return and refund policy:
Returns
- You may return any item within [X] days of receiving it.
- The item must be in its original condition, unused, and in the original packaging.
- To initiate a return, please contact our customer service team at [email address] with your order number and reason for return.
Refunds
- Once we receive your return and inspect the item, we will notify you regarding the approval or rejection of your refund.
- If your return is approved, we will process the refund to your original payment method within [X] days.
- Please note that shipping costs are non-refundable.
Exchanges
- We currently do not offer exchanges. If you would like a different product, you will need to return your original item and place a new order.
Damaged or Defective Items
- If your item is damaged or defective, please contact us within [X] days of receiving the product. We will offer a replacement or full refund, including any applicable shipping costs.
Non-returnable Items
- Some items, including personalized or custom products, are not eligible for return. Please check the product page for specific return policies.
If you have any questions or concerns about returns or refunds, please contact us at senka@greatmosen.com.